Terms of service - BuyCloud Indonesia

General Terms

These terms apply to all active registered users and any new users of our services.

Please note! Not everyone has a law degree, so we have added tl;dr (“too long; didn’t read”) summaries for each section. These are intended solely to help you understand the general meaning and are not legally binding terms!

Scope

These General Terms of Service ("Terms") apply to the agreement between BuyCloud, an Indonesian company, and the customer ("Customer") to whom BuyCloud provides cloud-based infrastructure and software services for commercial purposes ("Services"). In these Terms, BuyCloud and the Customer are referred to collectively as the "Parties" and individually as a "Party".

tl;dr These terms form the general agreement between BuyCloud and you, the user. They exist to protect both parties and help you understand your rights and obligations.

Agreement Documents

The Agreement is formed between the Parties when BuyCloud accepts an order or registration completed by the Customer via the BuyCloud website.

tl;dr You agree to these terms when registering an account on our website.

Provision of Services

BuyCloud will provide the Services specified in the Order. If the provided Services differ from their specification, BuyCloud will rectify the Services promptly upon notification by Customer.

tl;dr We promise to provide services as requested, and will fix any discrepancies promptly if notified.

Service Levels

BuyCloud offers compensation to Customer for unscheduled service interruptions in accordance with the applicable Service Level Agreement (SLA).

tl;dr If we fail to deliver service uptime according to our SLA, we will compensate you.

Support

BuyCloud will provide technical support to users in accordance with details provided on the Support page of the BuyCloud website.

tl;dr We provide support for technical issues regarding our services via our standard support channels.

Account Security & Access

Customer is responsible for activities occurring under Customer’s service account and must notify BuyCloud immediately if unauthorized access is suspected.

tl;dr You must secure your account credentials and inform us immediately if you suspect unauthorized access.

Third-Party Software

Customer must comply with third-party software licensing terms when using software offered by BuyCloud or uploaded by Customer.

tl;dr Ensure you hold valid licenses for third-party software used on your cloud servers.

Subscriptions & Payment

Services are billed according to current pricing listed on the BuyCloud website. Account balance credits are non-refundable unless specified otherwise by BuyCloud.

tl;dr Services are billed monthly. Maintain a positive account balance to keep your services active. Payments are non-refundable.

Deposit Fund Policy

Funds deposited by users into their BuyCloud Indonesia account cannot be refunded or returned in any form. Deposited funds must be fully utilized for available services on the BuyCloud platform until exhausted.

tl;dr Deposited funds cannot be refunded; they must be fully used for services on BuyCloud.

Force Majeure

Neither Party shall be held responsible for failure to perform obligations caused by extraordinary events beyond reasonable control such as war, natural disasters, or major telecommunications outages.

tl;dr Neither party is liable for service disruptions caused by major unpredictable events outside of our control.