Privacy Policy

Because protecting your privacy is very important to BuyCloud, we operate our web site under the following guidelines to safeguard your personally identifiable information:

BuyCloud policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, BuyCloud policies and procedures are subject to change.

How does BuyCloud collect information from you?

BuyCloud collects information from you when you send it to BuyCloud directly by filling out forms on BuyCloud ‘ Website (including any application you may make for Services or the Software), corresponding with BuyCloud by e-mail, writing to BuyCloud by post, or speaking to BuyCloud by telephone. BuyCloud also collects information from you when you browse the Website and use the Software, as set out in detail below. Some of the methods BuyCloud uses to collect data are automated and will take effect automatically as you navigate the Website and/or use the Software.

What information does BuyCloud collect?

Personal Information.

Personal information means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person (“Personal Information”).

BuyCloud may collect the following Personal Information from you: name, address, date of birth, telephone number, postal address, e-mail address, IP address, information about the type of browser you use, your operating system, the screen resolution of your browser, your ISP, which pages you view on the Website and the time and duration of your visits to the Website, credit card number (in the case of direct customers) and, if applicable, company name, postal address, telephone number, e-mail address, national identification number, passport number, credit card number or tax ID number as well as similar information concerning technical contacts, marketing contacts, and executive contacts within your company or organisation.

User Communications.

If you communicate with BuyCloud, BuyCloud may collect information relating to that communication whether it takes the form of e-mail, letter, forum posting, testimonials or any other form of communication between you and BuyCloud or submitted by you to the Website (collectively, “User Communications”).

Server Information.

If you use one of BuyCloud’ services such as BuyCloud ‘ Web Hosting, Dedicated Server, VPS, Domain Name or SSL, BuyCloud may collect certain information concerning such services and concerning the server upon which the services operates. This information includes without limitation: (a) the licensed or unlicensed status of the software used under the services; (b) the source from which the license for the software was obtained (i.e., BuyCloud or an BuyCloud affiliate); or (c) information about the server upon which the software is installed including (i) the public IP address, (ii) the operating system and (iii) the use of any virtualization technologies on such server ((a) through (c) collectively, “Server Information”)). Additionally, “Server Information” may also include information collected by BuyCloud from time to time concerning which features of the software are most often used in order to improve and make adjustments to the software; and information collected from you by BuyCloud in the event that you request technical support services including without limitation, IP addresses, usernames and passwords necessary to login to SSH, the directory of the server upon which you installed the software and any affected accounts including email accounts, MySQL accounts and other accounts.

Non-Personal Information.

BuyCloud also collects data in a form that does not, on its own, permit direct association with any specific individual. BuyCloud may collect, use, transfer, and disclose non-personal information for any purpose.

What information does BuyCloud collect if you’re under the age of 13?

By Default, BuyCloud does not knowingly collect Personal Information about children under the age of 13. If BuyCloud becomes aware that it has inadvertently collected Personal Information about children under the age of 13, it will take steps to delete the information as soon as possible, except where BuyCloud is required by applicable law to keep it.

Where BuyCloud knows a child is above the age of 13, but considered a minor under applicable law, BuyCloud will obtain parental/guardian consent prior to using that child’s Personal Information.

How does BuyCloud use and store the information it collects?

As a general matter, BuyCloud may use the Personal Information you disclose to BuyCloud to improve and provide the Website, the Services and BuyCloud’ other products and services, and for the specific purpose that you gave BuyCloud your Personal Information.

BuyCloud limits the use of Personal Information to the purposes identified in this Privacy Policy and for which you have provided explicit consent. In accordance with established policies and procedures, BuyCloud retains Personal Information only for as long as necessary to fulfil the stated purposes.

Where is your Personal Information stored?

BuyCloud is a global company and your personal data may be transferred to and stored at our associated datacenters and by accepting our terms of service, you are explicitly consenting to this transfer and storage taking place.

How does BuyCloud protect your Data Security?

BuyCloud employs physical, electronic, and procedural safeguards to protect your personal information against loss, theft, and unauthorized access, disclosure, copying, use, or modification.

Questions, comments or complaints about this Privacy Policy?

If you have any questions, concerns, or complaints regarding this Privacy Policy or our privacy practices, please contact our support team at support@buycloud.id.